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Online Courier Delivery App: Features & Business Model To Follow In 2021



Online courier delivery is attracting the attention of eCommerce businesses and new investors. This dynamic market is giving birth to last-mile delivery options.

The global courier services market size was approximately USD 29.1 million in the year 2018 and is expected to reach USD 46.6 million by the end of the year 2025.

Business Models Of Courier Business 

Every courier business follows a certain business model to be successful and stand out from the competitors in the market, some of the popular business models are mentioned below:-

1. Courier & Postal Service Applications

There are some courier companies like DPD and FedEx that use the application for courier and postal services.

Both these companies provide fully fledged admin panels for their customers which provide facilities like print labels for packages and create shipments.

Expert on-demand courier delivery app development company provides multiple benefits with new technologies to build courier delivery apps to strengthen customer base and engagement.

2. Package Tracking Aggregators

Data from all carriers is stored in one place and only one application is needed to track each package. The courier can be added manually using the ID and the push notification feature keeps the user updated with all the delivery status.

3. Uber-like Marketplaces for Parcel Delivery

This could offer a new angle to critics who claim that the organisation may be unfairly employing them as independent contractors by denying them fundamental benefits such as minimum wage and health insurance.

Wherever the concept goes, Uber could be one of the most trendy results for courier delivery as the company pushes to go public next year.

Businesses and applications such as Uber have switched on and off traditional business models across a variety of industries.

These key features make your courier delivery app standout from others:- 

1. Package Tracking

This feature allows your buyers to track their deliveries in real-time from the time of dispatch till they are delivered.

Your customers can easily track the parcel status with a unique Tracking ID to stay abreast of information like order pack, dispatch, current location, delivered etc.

2. Faster Home Delivery

According to a McKinsey report, about 30% of consumers pay for premium services like same-day or instant delivery.

This feature of premium (fast) delivery in your on-demand courier app can target specific customers that can earn you more money.

3. Clear Pricing

Delivering a breakup invoice with clear cost and tax details calculated based on courier weight or size helps your consumers to have transparency about the cost. Estimate delivery costs ahead of time.

4. Integrated Payment Gateway

Most of the eCommerce apps are integrated with various payment gateways like Stripe, Paypal, Braintree etc.


They can also choose card, cash or online banking. Payment gateways help ease the integration of credit and debit card payments for both Android and iOS platforms.

5. Delivery by Autonomous Vehicles

According to a report on autonomous vehicles, drones will deliver almost 100% of X2C and 80% of all couriers. Only 2% courier will be delivered by bikes for the instant delivery segment.

Wrap Up

The rise of eCommerce platforms has made consumerism a top priority. Courier apps are extremely popular these days and their craze will surely remain for a long time. More services can be provided in your On Demand courier app.


On-demand app development requires creativity, dedication to technology, related expertise and skills. If you are planning to develop an on-demand courier delivery app, select an expert technical partner with the best team to meet your business goals.

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